At our store, every item is hand-crafted and individually painted by skilled artisans. Due to the unique, artisanal nature of our products, shipping times may be longer than standard online purchases. We believe in delivering quality and authenticity, so each order receives the attention it deserves before leaving our studio.

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For items that are in stock, we typically process and dispatch orders within 2-3 working days. Delivery timelines can vary based on your location, but most in-stock items will reach you within 5-10 working days after dispatch. Please note that remote or international destinations may experience slightly longer delivery times due to logistics and customs processes.

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Customized or made-to-order products require additional time, as they are crafted specifically for you. Depending on the complexity of the design and our current workload, customized items may take an extra 7-14 working days before they are ready to ship. We will keep you informed about the estimated completion and shipping dates throughout the process.

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Once your order has been shipped, you will receive a tracking number via email to monitor its journey. While we strive to meet the estimated delivery windows, occasional delays may occur due to the handmade process or unforeseen circumstances. We appreciate your patience and understanding as we work to deliver truly unique and high-quality pieces to your doorstep.