We take great pride in the quality and craftsmanship of our hand-painted textiles. If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery with your order details and clear photos of the issue. We will review your request and, if approved, offer a replacement or a full refund to your original payment method.
 

Because each item is individually handcrafted, minor variations in color, design, or finish are part of the unique charm of our products and are not considered defects. Customized or personalized orders are not eligible for return or refund unless they arrive damaged or with an error on our part.
 

To initiate a return or refund, please email our customer support team at [your email/contact form]. Approved returns must be shipped back in their original, unused condition and packaging. Once we receive and inspect the returned item, we will process your refund within 7-14 business days.
 

We are committed to your satisfaction and will do our best to resolve any issues promptly. If you have questions about our refund policy or need assistance with your order, please reach out to us—we’re here to help!